Privacy guide

Privacy with clear boundary.

Dis policy explain which information Europe In Frame dey use, why dem need am and wetin you fit control.

Dem design Europe In Frame make you fit explore before you identify yourself. You fit use most editorial pages without account. When one feature need information, we dey use am only for dat purpose, and we dey activate optional analytics only if you choose am.

Who dey responsible

Europe In Frame na trading brand wey Technollect s. r. o., Záhradnícka 4152/29, 811 07 Bratislava – Staré Mesto, Slovak Republic, Company ID 57 589 925 dey operate. Technollect s. r. o. dey responsible for di data processing wey dis policy describe.

Information wey you provide

If you create account, contact us or buy something, you fit provide information like your name, email address, message, billing details and di order or licence wey you choose. We dey use am to answer you and provide di feature or service wey you request.

Accounts and secure access

We dey use account identifiers and authentication information to sign you in, protect access and keep account history. Session and refresh tokens fit dey stored inside protected cookies. We no dey intentionally show your password or authentication tokens for public pages.

Orders, payments and delivery

When commerce features dey available, we dey use order, payment-status and delivery records to complete purchases, provide downloads and issue licence certificates. Stripe dey process di payment data wey you enter directly when you use im checkout; Europe In Frame dey receive only di status and identifiers wey e need to fulfil and reconcile di order, instead of your full card details. Transactional email fit pass through Resend and fit include account, recovery, order, delivery or licence information wey di message need.

Licence verification

Public certificate-verification result fit show certificate identifier, order reference, licensee name and licence details so dem fit check di licence. Certificate or delivery link wey token protect fit contain extra customer and order information, and you suppose treat am as confidential.

Planning wey dey stored for your device

Saved places, journey plans, travel styles, journal notes, traveller names, preferred cities, moods, profile details, cart contents, theme and privacy choice fit dey stored inside di browser for your device, unless di interface clearly talk another thing. If you clear dis site browser storage, e go remove those local copies from dat browser, but e no go delete account, order, payment or backup records wey dey server.

Why we dey use information

We dey use information to provide services wey you request and perform contracts, meet legal obligations, protect di site and pursue legitimate interests for security and reliability. Optional analytics depend on your consent, and you fit withdraw am anytime through di Privacy control.

Essential technical data

Hosting and security systems fit record technical information like IP address, browser type, page wey you request and time of di request. Dem dey use dis information to deliver di site, find faults, prevent abuse and keep di service reliable. Dem also dey back up di commerce database to configured cloud storage so di service fit continue and recover if problem happen.

Optional analytics

Google Analytics 4 (GA4) and Microsoft Clarity go start only after you agree to analytics. Dem fit use cookies and ID wey carry alias instead of real name. For public pages for every language version, GA4 dey measure where visitors come from, page and photo views, how people use share controls, and clicks for social-profile links. Click no mean say person don follow account or publish post. Di site fit support campaign parameters wey e recognise and public section anchors; page address wey GA4 receive no get query parameters or fragments. Custom events no carry personal, payment or form data. Purchase and partner events dey off for now. Clarity dey provide heatmaps and session replays under separate rules for which pages fit load am. Analytics no dey load for account, checkout, payment or order pages. You fit reject or withdraw consent through Privacy; actions wey happen before consent no go send again later.

Read di Cookie Policy

Partner services and external links

Travel-planning pages fit include tools or links from partners like Trip.com, Omio and DiscoverCars, and some map views fit request resources from external map provider. These services fit receive request metadata and information wey you enter for their tools under their own privacy terms. Your analytics choice no dey control independent partner widgets or partner site wey you open. Partner transaction dey happen for di partner service unless di page talk another thing. Viator widget or link fit receive di destination or search context wey dem use choose relevant experiences, and process di visit under Viator own privacy terms.

How long we keep information and how we protect am

We dey keep information only for as long as e reasonably need to provide di relevant service, keep required transaction or legal records, settle disputes and protect di site. We dey use technical and organisational safeguards wey match di risk, but we recognise say no online service fit promise complete security.

Your choices and rights

You fit reject or withdraw optional analytics, clear planning data wey dey stored for your device and ask about information wey connect to your account or order. Depending on di law wey apply, you fit also get right to access, correct, erase, restrict or receive your personal data, and to object to some uses. If you withdraw consent, e no affect processing wey lawful before you withdraw am.